Returns & Refunds

Brusion selects pre-owned and one-of-a-kind objects. We accept eligible returns for a refund. We do not offer exchanges or guarantee a replacement of the same object.

Request a return

Contact info@brusion.com within 30 days of delivery with your order number, object reference and reason for return. Please contact us before sending anything back so we can provide the correct return address and instructions.

Return condition

Return the same object in the condition in which you received it, with any included components and documentation. Please do not clean, polish, repair, alter or put the object into use before returning it. Existing wear and disclosed defects form part of the recorded condition of a pre-owned object; they do not, by themselves, prevent an eligible return. Reuse the original protective packaging where possible, or pack the object to an equivalent protective standard.

Return shipping

For a change-of-mind return, the buyer pays return shipping. Original delivery charges are not refundable unless applicable law requires otherwise. Use a tracked service and suitable protective packaging. If the item is incorrect, arrives damaged or is materially different from its description, contact us with photographs; Brusion will arrange the appropriate return and refund, including reasonable agreed return-shipping costs where applicable.

Damaged or incorrect items

Please report transit damage or an incorrect item promptly, preferably within 7 days of delivery, and retain the packaging while we review the issue. This request does not limit statutory rights or make a later valid claim ineligible automatically. Because stock is generally one of a kind, an identical replacement may not exist; the remedy is a return and refund where appropriate, not a promised exchange.

Refunds

After the returned object is received and inspected, we aim to issue an approved refund to the original payment method within 3–5 business days. Your payment provider may need additional time to post it. We will explain any problem with the returned item's identity or condition before resolving the refund.

No exchanges

If you would prefer another available object, arrange the return separately and place a new order. We cannot reserve or guarantee another item while a return is in progress.

This policy does not exclude or limit mandatory consumer rights, including any applicable cancellation rights. Where the law provides more favourable rights, those rights apply.