Widerrufsrecht

Last updated: September 12, 2026

We have a 30-day return policy. You have 30 days after delivery to request a return, in addition to any mandatory rights provided by applicable law.

Handmade characteristics

Our textile companions and accessories are handcrafted in small batches. Small variations in stitching, color, texture, shape, proportions, expression, and fabric placement are normal and make each piece individual. Minor variations that do not affect ordinary use are not manufacturing defects.

Return eligibility

An item must normally be unworn or unused, with original tags and packaging, and accompanied by proof of purchase. This condition requirement does not limit rights relating to damaged, defective, incorrect, or non-conforming goods.

Start a return

Email help@brusion.com before sending anything. Include your order number, the item, and the reason for the request. If accepted, we will provide the return address and instructions. Please do not send a return before receiving authorization; unauthorized returns may be delayed or refused.

Customers are responsible for return shipping for a change-of-mind return unless applicable law requires otherwise. Brusion covers reasonable return costs when an item arrives damaged, defective, incorrect, or materially not as described. Original expedited or non-standard shipping charges are not refundable unless required by law or the return resulted from our error.

Order changes and cancellations

Contact us as soon as possible. We will try to change or cancel an order, but cannot guarantee this after fulfillment begins. Mandatory cancellation or withdrawal rights remain unaffected.

Damage and order issues

Inspect the order promptly. Email us with the order number and clear photographs if an item is damaged, defective, incorrect, or missing so we can evaluate the issue and provide an appropriate remedy.

Exceptions

Personalized or custom-made items, gift cards, and items damaged through misuse are normally not returnable, except where defective or where applicable law requires otherwise. Contact us if you are unsure.

Promotional gifts and sets

If a returned order no longer qualifies for a free gift, bundle price, or promotion, the unused gift or complete set should also be returned. Where permitted by law, the stated value of an unreturned promotional item may be deducted from the refund.

Exchanges

The fastest way to obtain another item is normally to complete an approved return and place a new order. If the original item was incorrect or defective, contact us before ordering a replacement.

European Economic Area and United Kingdom withdrawal rights

If mandatory law in your country grants a cooling-off right for an online purchase, you may notify us within the applicable period—commonly 14 days after receiving the goods—that you wish to withdraw. After notifying us, return the item within the legally required period. You may inspect the item as you would in a shop, but may be responsible for diminished value caused by handling beyond what is necessary. Exceptions may apply to personalized goods and other legally excluded items. We will issue required refunds within the legally prescribed period and may wait until the goods are returned or you provide proof of return. Mandatory local rights take precedence over this policy.

Refund processing

We will notify you after the return is received and inspected. If approved, Brusion normally instructs the original payment provider to issue the refund within 5 business days. Your bank, card issuer, or payment provider may then need additional time—often up to 10 business days—to post it. If more than 15 business days have passed since approval, contact help@brusion.com.