Versand

Last updated: September 12, 2026

Order processing and delivery estimates

All delivery estimates shown on our store include the time normally needed to prepare, inspect, and pack an order. Business days exclude weekends and public holidays. You will receive a shipping notification when the order leaves fulfillment.

Free standard shipping

Brusion currently provides free standard shipping on every order to destinations available at checkout, without a minimum purchase. The estimated total delivery time is normally 8–10 business days, including preparation. Estimates are not guarantees.

Available destinations

Destinations are determined by the markets and shipping zones available at checkout. If a destination cannot be selected, we are not currently able to ship there.

Delays

Customs clearance, carrier disruption, severe weather, holidays, peak periods, an incomplete address, or events outside our reasonable control may delay delivery. Please contact help@brusion.com if tracking has not updated for an unusual period.

Customs, duties, and taxes

International orders may be subject to duties, taxes, brokerage, or customs charges imposed by the destination country. Unless checkout expressly states otherwise, these charges are the customer’s responsibility and are not included in the product price.

Tracking

When tracking is available, the shipping confirmation email will contain a tracking number or link. Tracking may take up to 48 hours to activate.

Address changes

Check your shipping address before completing checkout. Contact us immediately if a correction is needed. We will try to help, but cannot guarantee changes after fulfillment begins. Costs caused by an incorrect or incomplete customer-provided address may be deducted from a refund where permitted by law.

Delivered, missing, refused, or returned parcels

If tracking shows delivered but the parcel is missing, check the delivery area, household members, neighbors, building staff, and carrier first, then contact us promptly with your order number. We will assist with a carrier inquiry but cannot guarantee the carrier’s outcome.

If a parcel is refused, unclaimed, or returned because of an incorrect or incomplete address, contact us. After it is returned and inspected, we may refund the item price less unrecoverable shipping, return, duty, or handling costs, except where the problem was our error or applicable law requires otherwise.

Damage or incorrect items

Inspect the parcel after delivery. If an item is damaged, defective, or incorrect, email help@brusion.com promptly with the order number and clear photographs so we can assess the issue and make it right.